• Excellent written and verbal communication skills
• At least 3 years of TAC experience Networking domain
• Good interpersonal skills, for effective communication with business and technical teams.
• Strong exposure to packet capture level troubleshooting.
• Proven track record of successful and timely delivery of assigned tasks.
• Technical Support experience in networking domain
• Experience on Arista Equipment have added advantage
• Experience in Spine-leaf Arch (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF and other
• Networking protocols and concepts.
• Daily monitoring of Arista setup
• All kind of upgrade e.g. OS patch, vulnerability for Arista Devices
• Module Configurations and optimizations
• Additional feature configuration
• Induction of New Arista Switches into running fabric
• Perform UAT on newly deployed nodes
• Hardening of New Arista Switches
• Support for initial troubleshooting of all hardware /software related issues & coordination with Arista Technical Assistance Center
• Create a plan of Action to install updates /patches and bug fixes as and when required
• Documentation updates to HLD & LLD including diagram
• Provide automation solutions to the customer using existing APIs available in Arista platforms.
• Reporting – mutually agreed on report sharing – Daily/Weekly/Monthly
• Working in Shifts at Data Center
• Co-ordinating with the Arista team for Product Lifecycle management for installed products.
• Network audit: Configuration review and compliance, Configuration assistance and best practices, Design review assistance and best practices
• Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets.

Job Category: Technical

Job Type: Full Time

Job Location: Mumbai, Pune, Bangalore, Ahmedabad

Experience: 05 to 10 years

Position: 4